“We had a very difficult decision to make for our Sammy. Dr Rachel was incredible during a very difficult time for us. She was patient, kind and listened to us. Her genuine concern during this time was of great support to us. Then to receive a card from her a couple of days later was a wonderful gesture that we were not expecting. We hope that we never have to make this decision again (but with 3 dogs, there will come a time) but would not hesitate to call on Dr. Rachel again. She was an angel when we needed it most.”