Emergent veterinary care is generally considered an essential business.  Pet Loss At Home will continue helping families and their pets through the COVID-19 pandemic by modifying our procedures and services.

The health of our Veterinarians and our team is as important to us as it is to you; we will under no circumstances send a sick doctor to your home.

Likewise, if you or a family member have a fever or respiratory symptoms, or know you have been potentially exposed, please let us know so we can make arrangements to more safely help you and your pet.

We will also be taking the following precautions to ensure both you and our team remains safe:

1. Minimizing contact is critical, so this may be the only time you won’t get a hug from us!  This is usually the most important part of our time with you, communicating our support via a hug or warm handshake, but we’re doing our best to minimize physical contact.

2. Our wonderful doctors will do their best to explain everything they can over the phone to minimize the time spent in close contact.  This is counter-intuitive to what we usually do, and apologize ahead of time that we aren’t spending more time with you and your pet in person.  Please feel free to ask any questions you have, any concerns, or anything else you’d like to discuss over the phone.

3. When scheduling an appointment, we will ask if you or anyone who plans to be at the appointment has had contact with anyone with confirmed COVID-19 in the last 14 days, or if anyone experienced coughing or a fever of 100.0°F in the last 14 days.

4. Our doctors take their temperature every morning to ensure we are safe to enter your home. Any doctor who has a temperature of 100.0°F or higher remains at home until their temperature returns to normal, they display no other symptoms, and are deemed safe to continue working, per CDC guidelines.

5. If possible, please consider the opportunity to meet with our doctors outside.  This will help keep airflow to a maximum, reducing any potential exposure.

6. Given the situation, we may be wearing gloves and/or other PPE (personal protection equipment).  Hopefully, that’s ok with you.

7. We will be temporarily discontinuing hospice appointments at this time to help reduce the risk of exposure to our doctors.

8. Lastly, please let us know if you do not wish to have a pawprint, hair clipping, or booklet left for you.  We completely understand whatever you choose.

COVID-19 UPDATES

Pet Loss At Home is committed to helping pet owners and their pets during the COVID-19 pandemic. Please click the link for more information about our updated policies and procedures.

~Rob Twyning, Co-Founder of Pet Loss At Home

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